All you need for simple and efficient corporate communication is the 1A client!
The ROMICO 1A Client has more than 50 add-on features that can be used to optimally reflect your business processes. It offers a premium environment with high-quality and user-friendly CTI and unified communication options. As a valued contact center solution, it can be customized to suit your specific requirements. The three product categories Basic, Professional and Enterprise can be supplemented by many add-on features of your choice.
It started as a single-user CTI solution and developed into a Unified Communications Client which has been used by many contact centers for over 15 years. ROMICO 1A Client has a history of 3 decades, in which it has perfected its market position of top innovation and easy usability.
Our key motivation is: the integration of all applications to ensure optimal work-flows. Customer demands have grown so our list is expanding:
In addition to basic:
In addition to professional:
The 1A client is a CTI all-rounder!
1A client is the perfect entry into the world of computer telephony integration. Naturally, all important CTI functions are included. Enjoy more convenience and save daily working hours with CTI. Use the flexibility of 1A client on other devices such as laptops, tablets and smartphones.
It is not your typical CTI software, it is way more than that: You can select more functions from UC and CC areas as required.
1A-UC includes all CTI options as well as a uniform and expanded presence management
ROMICO UC is diverse and includes all relevant communication services within the 1A-client. Features such as presence management for your team, data integration, call/call-back lists, chat, voice mail, fax, video, e-mail and SMS on all devices and anywhere are all part of the package. Improve your customer satisfaction and save high travel expenses.
External and internal communication on many channels is what we call UC collaboration
The 1A client offers numerous collaboration options for corporate communication. Communicate with your customers and colleagues by using various channels: Start ad-hoc audio conferences with one click, communicate via web-based video and chat conference without additional software installation or involve experts via chat. Desk sharing, monitoring, questioning - switch channels as you need.
Our subordinated quality management through coaching and analysis raises your service excellence. Additionally, our new TeliTime module for time recording is a valuable feature to determine costs and service times for any task in a team.
Customer service for everyone
Our products grow with you and your needs, not the other way around! Expand your 1A client comfortably with important features from the contact center environment as your demands grow.
CC-light is one of the unique features of ROMICO. It enables you to use professional contact center logics in a lean and efficient manner. Your UC/CTI base is expanded to include intelligent call distribution. CC-light also optimizes less frequented departments of your company through intelligent distribution rules.
The supreme discipline - efficient, customer-oriented and realtime
Our contact center portfolio enhances intelligent CC light distribution with classic and innovative ACD and AMD features on the highest level. The ROMICO CC solution includes features such as QACD, IVR and CCU Server as well as dynamic waiting queues. On this level, optimal support is guaranteed. Naturally, all CTI and UC collaboration tools are available for agents and supervisors.
Employees in home-office or mobile-office are fully and intuitively integrated into your callflow. As supervisor, you can spontaneously add capacities to your team without having to change the configuration.
Our plus: the ROMICO Traffic Analyzer will give you the necessary statistical data to make important statements concerning actual availability. This data can be used to calculate merit-based salaries subject to KPIs (e.g. Q2) at the end of each month.
As a bonus, the statistic also includes call-tracking, qualified tagging and call-classifying.
If you want to improve, check your key figures
Your aim is 100% quality in statistical analysis? The ROMICO Traffic Analyzer shows your telephone accessibility through statistical data collection. Managing your customer interactions is an important tool to improve your callflows. Through a detailed analysis of your calls history, you can make appropriate changes to raise customer satisfaction. How many incoming calls did we get? Is our waiting queue performing optimally? How quickly did we respond?
The ROMICO Traffic Analyzer gives you perfect support when you need to bring light into your callflows.
What does ROMICO Traffic Analyzer offer?
Two steps without additional installation
With https://teliroom.de you can easily plan and carry out audio and video conferences with all end devices - whether with your computer, iPhone or Android device. Simply access https://teliroom.de, join a common conference room and distribute the URL link to your group. No installation necessary and up to 20 users possible.